SHIPPING, RETURNS, REFUNDS & EXCHANGE

SHIPPING, RETURNS, REFUNDS & EXCHANGE POLICY

100% Satisfaction Guarantee, no questions asked.

You have 14-days from when your order was delivered to request a refund.

 

All Our Lips works hard to offer high-quality, and/or vegan, and cruelty-free goods at affordable prices.

Our mission statement is your complete satisfaction.

If you purchase an incorrect product or shade; or if you are just not satisfied, you can request a full refund – no questions asked.

To keep our quality and costs low for all our customers worldwide, we do ask that you doublecheck your order to ensure you are comfortable with a shade and your order before purchasing. 

SHIPPING

• Note depending on the item you purchase shipping times may vary. Some items shipped from our international warehouse may have a longer delivery time. Please review the ‘shipping and estimated delivery times’ at the time of checkout.

Average Shipping Times Per Country

• If the country you're looking for isn't listed, this means we don't have enough shipping data to add it to this list (we haven't been shipping orders to said country). This doesn't mean we can't ship to said country, so reach out to our Customer Success team for more information. If we can ship to the country, the shipping time could be 10 to 15 days, but it could also be longer or shorter.
• Additionally, the fourth quarter of each year - Q4 is holiday season!
• During that time, you will see processing and shipping times increase.
• Processing and shipping times will return to normal post-holiday season.

Country	Average Delivery		Country	Average Delivery
United States	Days = 13		Iceland	Days = 24.1
Canada	Days = 11.4		Estonia	Days = 22.4
Australia	Days = 14.1		Philippines	Days = 19.4
United Kingdom	Days = 7.8		Israel	Days = 27.8
Brazil	Days = 32.1		Luxembourg	Days = 14
Germany	Days = 12.9		Malta	Days = 19.4
Sweden	Days = 15.1		South Africa	Days = 34
Spain	Days = 11.8		Bahrain	Days = 12.2
Ireland	Days = 18.4		Ghana	Days = 16.8
France	Days = 9.2		Kenya	Days = 13.1
New Zealand	Days = 9.3		Monaco	Days = 18.3
Norway	Days = 12		Oman	Days = 14.2
Netherlands	Days = 9.7		Turkey	Days = 9.3
Switzerland	Days = 14.4		Serbia	Days = 24.4
Mexico	Days = 19.3		Singapore	Days = 8.6
Belgium	Days = 10.6		Bosnia/Herzegovina	Days = 15.4
Czech Republic	Days = 15.1		Ivory Coast	Days = 10.4
Denmark	Days = 14.9		China	Days = 3.4
Poland	Days = 10.2		Costa Rica	Days = 35.7
Lithuania	Days = 20.2		Jordan	Days = 16.8
Austria	Days = 17.3		Morocco	Days = 30.2
Finland	Days = 9.5		Montenegro	Days = 14.4
Portugal	Days = 10.4		Malaysia	Days = 12.1
Italy	Days = 13		Nigeria	Days = 29.9
Greece	Days = 22.6		Panama	Days = 10.1
Romania	Days = 23.1		Peru	Days = 22.2
Slovakia	Days = 25.3		Russia	Days = 24.3
Hungary	Days = 18.9		Slovenia	Days = 29.1
UAE	Days = 12.9		Ukraine	Days = 21.3
Chile	Days = 20.3		US Outlying Islands	Days = 46
Pakistan	Days = 12.9		Angola	Days = 19.2
Saudi Arabia	Days = 11.6		Gibraltar	Days = 31.2
Japan	Days = 5.7		India	Days = 14.2
Cyprus	Days = 32.3		South Korea	Days = 9.4
Croatia	Days = 20.4		Liechtenstein	Days = 27.3
Kuwait	Days = 13.5		Latvia	Days = 11.3
Columbia	Days = 22.4		Puerto Rico	Days = 21.3
Bulgaria	Days = 23.3		Paraguay	Days = 29
Hong Kong	Days = 6.4		Reunion	Days = 24.2
Qatar	Days = 31.9		Taiwan	Days = 21.4
Thailand	Days = 21.7		Tanzania	Days = 13.4

 

Return & Refund Policy

• 100% Satisfaction Guarantee, no questions asked - You have 14-days from when your order was delivered to request a refund.
• Refunds are allowed on all Unused and Unopened items – no exceptions.
• To initiate a Return or Refund please contact us via the ‘Contact Us’ page.
• Customer is responsible to pay for return shipping.
• All items including any free offers or gifts must be returned in its original unused and unopened condition – no exceptions.
• Where possible please use original packaging or repack the items in a secure manner.
• Customer is responsible to pack items in a safe manner to prevent damage.
• Once your order has been received, please allow 48 hours for our team to inspect your return and issue your refund. We will make every effort to inspect and process all returns same day.

IMPORTANT NOTICE: If any part or all, of your returned items are ‘opened’, ‘used’, ‘missing’, ‘damaged’ or deemed that the company seal has been tampered with; you may be denied a refund and forfeit the product. In some special cases you may be eligible for a partial refund at the sole discretion of the company ‘All Our Lips’. Please make sure if you are returning items they are sealed, unopened, untampered, and unused. Proper care should be taken to pack the product, so it is not damaged in transit. Customer is liable for items damaged during return shipping.

• All refunds will be issued to the original payment method.
• Please allow 5-7 days for the refund to be processed by your bank or credit card. It may take longer in some cases depending on your bank or financial institutions processing times.

Damaged or Defective Product Replacement

• If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect to initiate a replacement. Start by messaging us via the ‘Contact Us’ page.
• If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped. Please check your order details for estimated shipping times.
• Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time. We will make every effort to ship your replacement as soon as possible.

Lost or Stolen Packages

• For lost in transit or stolen packages, there's two options available to you. It's completely up to you which option you choose. Please message us via the ‘Contact Us’ page and specify an option to:
1. Request a Refund for the entire order OR
2. Request a single replacement of your order, free of charge.